buyer says i sent wrong item

26-05-2020 They may even provide photos of the broken item. Unfortunately for you, the item is a replica of the one you sent. A little detective work might find the answer. So, I cancel the order and sent in a statement. FedEx. I did became a pain with calling everyday and today calling 5 times. I lost my appeal. "That picture shows different items rather than what I sent. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Do you have the number? I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. In this case, the purchase may be completed without flaw. 09-10-2020 In my experience, the wait times are usually short and they do call within the estimated time. Its just getting worse, sadly. However, for large packages and certain types of express service, UPS is the cheaper . I was hoping it was a post offcie mix up. Powered by Discourse, best viewed with JavaScript enabled. Is it not possible to take pics of item A and still send B? That has happened to me. This months episode of the eBay Seller Spotlight podcast is live! So buyer filed a claim for a return with eBay citing wrong item sent. The buyer could be lying. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Item compatibility is buyer s responsibility. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on They aren't. As you say, I would explain to the buyer that different computers and devices show colours differently. Dollars. I think the label on top is Canada Post's label they put on once it enters their country. Yes it would be a pain. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. Sucks!! The final resort is to submit a missing mail search. Thanks for this suggestion. . If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Create an account to follow your favorite communities and start taking part in conversations. @deala0621:There's no point in contacting Canada Post, or USPS. That's why I thought maybe they mislabeled. Add any photos you have of the wrong package. Has she possibly got you mixed up with a different seller ? Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Its ok but I like the darker one you had in your listing. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Create an account to follow your favorite communities and start taking part in conversations. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Help for buyers and sellers. 1. What should I do? This topic was automatically closed 180 days after the last reply. Is eBay likely to refund the buyer? Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. If you've changed your mind about the item, check with the seller to see if they'll accept your return. A buyer from Europe orders at item and pays for it. From the "Reason for replacement" drop-down menu, select "wrong item was . All items are made out of High Quality fabric. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Check all items upon receipt. Do everything you can to annoy them until they finally just pay you the $900 so you go away. I take pics and and email amazon all the details of before and after and the condition it is come back - If you play nice, they will just tell you that it's too bad and part of business. Gift card scammers reach out to victims by phone, email, or social media. These are both things ebay phone reps suggest. Report a buyer if you think they have acted illegally or fraudulently here. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. Just trying to understand. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. The buyer received the wrong item. $15 each. This is why I take photos of the item with the eBay paperwork. Things like this happen. You can report an issue with a seller to eBay directly here. For things like graphics cards your best bet is to sell locally, all cash. 05:05 PM. Is it possible they received it from another seller? Buyer contacts me today. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. USPS is the most trusted delivery service in the USA. I had a customer contacted me that the item was damaged in transit. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. It certainly looks a much darker top in the listing. QUOTE eBay is very aware that scams occur on the website. For approved returns, Mercari provides a free shipping label to the Buyer. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. They also have to protect their buyers from fraudulent sellers. Our app will file a claim in your stead, saving you time and a potential headache. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. USPS. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Copyright 1995-2023 eBay Inc. All Rights Reserved. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Sizes: XS to 2XL. Create an account to follow your favorite communities and start taking part in conversations. As per the returns policy you are within your rights to refuse it. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. or the buyer? I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Please Help! - edited 09-10-2020 I'll go over how it happened, what I did to fix it, and how you can. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. But obviously I cant prove that. on 2. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! Just thought Id share. 03:13 PM. Ask if they want you to dispose of it or return it to them. Here are some of the most common ways eBay sellers are scammed. 26-05-2020 I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. You have to make them paying you off a better deal than the hassle you will continue causing for them. She may have forgotten she purchased this one as well but from you. What if the buyer is not trying to rip you off but simply made a mistake? If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Two moths ago, a parcel comes back. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Omg I JUST heard that same story!!!! by asking the buyer questions or calling the post office? This is the message:Just wanted to say that the item I received was not this one. 26-05-2020 So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. You end up owning expensive packaging, without the desired product. on Seller deleted listing immediately after purchase? Phone eBay and they said I should have tried harder. Thx for the link to reporting a buyer theres a couple people I need to report. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. There is undisclosed damage to the item. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Offer to send him a return shipping label. If so, it's definitely not a package I've sent out. Then gets mixed up on which item was wrong. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. 2) Buyer most likely will open SNAD return request. No they dont. 01:24 PM. They look the same to me.. on Yet fight is not over, lets see what happens next. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Those are not indicative of any scam. Buyer pretended the item/ring was not as listed. The item ordered was a coil of hook & loop tape. There's usually another new label then. I really feel like I am not getting any protection from scammer buyers on eBay. "Hi. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. They needed his phone number but I did not have it. I asked for a picture from the buyer and it was some plastic item. Cookie Notice Thanks for the reply. Its unfair they side with the buyers all the time. I've never owned/sold a necklace like that. Otherwise, you can also restart the laptop just by pressing the power button. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. e-bay couldnt give two hoots for sellers as long as they are making money. thanks to all for your help. The buyer has since responded and accepted that it was delivered somewherebut not to him. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. But I would like to reach more buyers. How do they sell my exclusive manufactured trademarked product for lees than I do?? But they said flat out "we don't mix up packages" and reiterated. WARRANTY AND INFORMATION. You take pics of box, item and serial number? The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. A buyer will offer to purchase your item and send a larger payment than required. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. So we repaired and return an annoyed customer but couldnt do anything about it. They will call the number you have on record for this account, so make sure that's correct before you start. I agree with that. 05:49 AM Offer to send the copied forms to an ebay chat rep. Buyer sent me picture of something different in the box. I sold 4 of the same items. and our wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! After completing the sale normally, the seller will post the package with the correct address but the wrong name. Theyll tell you to file a report with the police and then wash their hands of the matter. Because the seller sent a lighter instead of a $600 Gucci wallet. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Cause his photo shows a like kind of item but not the brand or pattern I sent. I once again immediately had them call me to dispute this. For more information kindly send . Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well If the package was mixed up by GSP, then they should handle it. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Is there any point in doing that? If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. I'm not sure. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. How do you prove you sent A? If not, fuck them and continue onto arbitration per their terms and conditions. Should I try to see if it was mixed up with another package? Person buys 2 things. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Theres no possible way I sent the wrong item so hes trying to scam me. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Keep choosing to the end, then scroll down and your contact options will be at the bottom. Then find one of the facebook groups for sharing scammy ebay users and share his username. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Before you start your Missing Mail Search, you will want to double check the status of your package. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Dial 1-800-275-8777 and explain the issue to USPS customer service. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. to fight them over this and go to the Phillippines is beyond annoying. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . How do i handle this? If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. what is beyond infinity most expensive car ticket. They sell fake goods and don't pay taxes. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. It sucks. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Tip By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. . I mailed a limited edition eye shadow palate to Ontario Canada for $90. They never sent it back. Loophole on eBay! I responded to the return but Im really freaking out. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Click on Send. Thank you sooo much for putting your story on here. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. All sales are final after the buyer rates the seller or 3 days after delivery. I guess it depends on whether the item they are sending back is worth paying the shipping on. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. 11. I swear. But if he has balls to carry on, follow up with post master complaint. I have no idea how to get on the phone with a live human being? The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. The online auction site launched in 1995, and scammers have used it ever since. Answer (1 of 4): Hi. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Ebay going to shit with scammers abusing the money back guarantee. Go to usps site and fill out the mail fraud form. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. Same thing just happened to me and I was able to keep the earning. I sold 4 of the same items. What's the return address? Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. The item could have gotten mixed up during a customs check? Aamzon advised we can do what we want. Case in point; I sold a wallet described as new in the box recently. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. I manufacture them myself and sell for only one price. So, that explains the different labels and (possibly) the Fragile stickers. Never saw it in my life. Learn how your comment data is processed. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. 26-05-2020 But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? But at least it was worth somewhat close to what the item I sent them was worth. That photo looks like your shipping label stuck on top of another shipping label. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. If you get the item back as a buyer you have the option to relist and recoup your outlay. Anytime I can create with the Stardream line, I jump at the . They readily cooperate with law enforcement. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. For more information, please see our Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Go to ic3.gov and fill out the internet crime form. I'm not sure if Canada Post would put those on there?? Some are targeted at buyers, others at sellers. Save the case number that the USPS gives you. Made sure we sent all images to amazon as it was within 30 days of purchase. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on Reddit and its partners use cookies and similar technologies to provide you with a better experience. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. But so far no response from buyer. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Everyone is covered except the credit card holder, whoever that is. New replies are no longer allowed. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. He sent photo of item receivedit is not the item i sent. but it is really suspect that they created their eBay account the day they ordered my item.

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