apple technical specialist training

Introduce yourself, and well get in touch if theres a role that seems like a good match. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. We draw on the differences in who we are, what weve experienced, and how we think. Do you love how it feels to help others? As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Here are three trends influencing how Apple Technical Specialists work. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Customer loyalty and satisfaction is their number one priority. When a customer needs assistance, you quickly assess their situation. I guess the one part of the job I didn't look forward to was closing the store at night. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. They must also have excellent customer service skills. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Top editors give you the stories you want delivered right to your inbox each weekday. We will work with applicants to make any reasonable accommodations. This cookie is installed by Google Analytics. When youre authorized or certified in your area of business or expertise, you also represent Apple. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. You also have the option to opt-out of these cookies. You have excellent time management skills and can make decisions quickly. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Stay up to date with what you want to know. This requires a lot of testing and coordination between different teams within Apple. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Come eager to listen and learn from your team, your mentors, and your customers. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. For more details and to apply, visit, Apple Professional Training courses are available now at. Ability to work independently: Independent work is a necessary skill for technicians to have. Copyright 2000-2023 MacRumors.com, LLC. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Apple's most powerful Mac will finally shift to Apple silicon. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. 2023 From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. The cookie is used to store the user consent for the cookies in the category "Performance". The cookie is used to store the user consent for the cookies in the category "Other. An Apple digital badge represents your achievement in professional training. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Your day in the Apple Store is filled with a range of focused support and service tasks. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Copyright We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . When a customer needs assistance, you quickly assess their situation. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. We deliver a full range of Apple courses, including support and repair training for Apple devices. Take proctored certification exams from your home or office. Design and lead tailored in-person and virtual trainings.. The mob used the electronics in the store to play music and record their dance routine. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Another perk of working there: Customers love Apple, so my days were often pleasant. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Both full-time and part-time jobs are available. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Surname must be different to the First Name. Review the relevant exam preparation guide for detailed instructions on how to prepare. And be amazed by what it does for yours. Get discovered. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. They will also learn about the software and hardware they will use on a daily basis. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Theyre so grateful and that feels really good.. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. And after youve passed an exam, display your verified digital badge on any professional networking site. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. This can be a very rewarding job, but it can also be stressful at times. At other times, you refer customers to support team members who get them up and running again.

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