alight customer care representative job descriptionhomes for sale milam county, tx
* Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Pros. Find out if you meet the requirements! AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Full-time $12.50 an hour. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You have Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Work-Life Balance This may include assisting the caller in navigating the system as well. You will be notified during the hiring process which checks are required by the position. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, At Alight Solutions, we are reimaging how people and organizations thrive. Location: San Juan, Puerto Rico. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. You will 2023 * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types At Alight, we are reimagining how people and organizations thrive. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. These teams are a critical component of Alights health care,retirement and HR-delivery services. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Learn how this feature works. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? At Alight, we are reimagining how people and organizations thrive. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. 26 Alight Customer Care Representative jobs available on Indeed.com. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Scroll down below to view similar jobs . Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Learn more at . We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). You're able to quickly input and retrieve data while working with the customer on the telephone. Join our team. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Our story starts with a simple universal truth: Every business is a people business. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . then the employee has changed 1 company and 1 job. We combine data-driven . Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. On average, Willa Davie works for one . They inform them about products and services, answer their questions and resolve their issues. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Communicating with customers through various channels. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Posting id: 823465203. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Customer Care Representative Human Resources. Additional pay could include bonus, stock, commission, profit sharing or tips. Please note that all salary figures . * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Alight Easy 1-Click Apply. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Si es as , entonces ReedGroup es para ti! This is a 6 months project and we offer Full Time Shifts (Rotating). We are forthright and genuine when we speak. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. At Alight, we are reimagining how people and organizations thrive. Acknowledging and resolving customer complaints. They may often give instructions by phone and besides performing clerical tasks, they also assist . We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. #beAlight Mid Level Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Customer Care Representative Greater Toronto Area, Canada. * Make independent complex decisions within the scope of your authority Find out if you meet the requirements! Help us reimagine how people and organizations thrive! East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Alight Solutions Easy 1-Click Apply. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Alight is committed to a diverse workforce and is an affirmative action employer. Customer Care Representative Human Resources. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either * Be kind and compassionate Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We promote healthy lifestyles and flexible work arrangements for our employees. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. It's why we're so driven to connect passion with purpose. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Its a permanent virtual customer care representative Job. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Our people are our greatest assets at Alight Solutions because People Matter! As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. You are Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. * Able to work independently and to adapt to a rapidly changing environment * Excellent communication & collaboration skills with strong ability to empathize with customers New York Equal Pay for Equal Work Act Statement. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. The mission of our customer care teams exemplifies the need for humanunderstanding. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Stay updated on our new opportunitiesJoin our. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Find out if you meet the requirements! As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. * Demonstrate a positive attitude, self-awareness and embrace feedback Location There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Alight Solutions offers a promising . Averages based on self-reported salaries. Please enter a Name and Password so you can update your Job Alerts in the future. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Our story starts with a simple universal truth: Every business is a people business. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Alight Easy 1-Click Apply. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. We strive for Excellence Every Day by collaborating with our clients and colleagues. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping.